No, but to help the urgent requests of our dealers, we try to keep in stock some standard size frames, ready to be painted. If, among these, there’s something that suits you, our delivery is faster, normally between two and four weeks.
Yes, if you buy a complete racing bike you will receive it at your home already assembled. After taking it out of its box you will only need to carry out a few simple steps to be able to try it right away.
For all details regarding the warranty on Sarto's products visit Warranty Conditions. Also, by registering your Sarto frame on our website, you can enjoy the free 5-year warranty extension. You can do it now by visiting the page dedicated to the Sarto warranty extension.
The Sarto Experience is a unique journey into the Sarto world.
Email us at inquiries@sartobikes.com or call +39 041 5190563 to make an appointment. We will be happy to arrange a visit to our headquarters in Pianiga (Venice) for you.
We do not have any pre-built models, but our team is always available to support you. Send your request to inquiries@sartobikes.com indicating the components you would like on your new bicycle and we will respond with a price quote.
Both solutions are available. We can provide only the frame kit or the complete bike, assembled with components of your choice. For more information, email us at inquiries@sartobikes.com
From time to time we do, please contact us to see if there’s anything available at the moment.
No, we’re sorry, we’re not structured as a bike shop, we are a producer and we only sell our own creations.
Of course, if you already have a biomechanical study or geometry, we can use that information to make a custom frame for you.
Typically, waiting times are about two months from the date the project is launched (50% deposit received). However, you will receive updates on production progress.
Yes we do!
Our creations represent the state of the art of the highest quality and craftmanship fully custom carbon frames, and their value and cost reflects that.
Email us at inquiries@sartobikes.com
Contact one of our authorized resellers
Yes, we can give a new life to your beloved bike, please get in touch with us.
Generally yes, and often without excessive costs. And to add value to your purchase, we have also developed a Crash Replacement program. For more information visit Warranty Conditions.
You can choose from the major brands of bike components on the market. There are price advantages if you choose our main partners.
Since we have complete control of the production chain of our carbon frames, our customization offer is total and covers all the details of the frame:
Sarto frames are made one by one entirely at our headquarters in Pianiga in the province of Venice, Italy. We have several departments that deal with the production and processing of every single detail and feature of the frame.
One of the advantages of a fully custom frame is that we can study a dedicated structure with the necessary reinforcements. Choosing equally reliable components will be important though.
To obtain the best results in terms of performance, stiffness, damping and reliability, we combine different types of fibers in different layers and frame areas.
All our frames can be made to measure, or with standard Sarto geometry. It depends on your requirements, and there is no difference in price.
SARTO branded frames are covered by a two-year warranty against defects in manufacturing or materials, always and exclusively through the original retailer they were purchased from.
If registered on www.sartobikes.com within ten days of receiving the frame, the warranty on the Sarto branded frames is extended to five years.
Frames that are recognized as defective under the terms of this warranty will be repaired or replaced, at the discretion of Sartobikes Srl. The products of other companies, mounted on SARTO frames, are covered by the warranties of the respective manufacturers.
The warranty is valid only for the first owner.
The warranty is valid only if the frame or bicycle is purchased through an official dealer, who will handle service, warranty, crash repairs and crash replacements.
When a product is repaired or replaced under warranty, the repaired or replacement product remains covered by any remaining original warranty, there is no renewal or extension of the warranty period.
Repair and/or replacement of defective frames will be carried out at the Sartobikes Srl headquarters or at different locations at Sarto Srl's discretion. In any case, transport will be responsibility of the customer.
The warranty does not cover:
Products without valid proof of purchase.
Normal wear and tear, damages caused by abuse or improper use, incorrect assembly, incorrect or insufficient maintenance, accidents, abnormal mechanical stress, corrosion, use of aggressive cleaners, use with incompatible products, improper repairs, and more generally anything that does not constitute a defect in materials or manufacturing.
Frames without identification code.
Products arrived at the normal end of the useful life cycle.
The effects of UV exposure (fading, yellowing).
The effects of the saline environment.
Products repainted or repaired by unauthorized companies.
Products that have been modified/tampered with.
The labor necessary for replacement.
Paint defects after 2 (two) years from purchase.
Shipping costs for collection and delivery of the frame/bicycle.
All the frames and bicycles are accompanied by a use and maintenance booklet that must be read and followed.
Sartobikes Srl reserves the right to modify this policy at any time without notice.
Sartobikes Srl offers to the original owner special terms for a replacement frame, in case of irreparable structural damage caused by accidents or other external factors.
Send an email to info@sartobikes.com reporting the data of the bicycle, the circumstances in which the damage occurred and attaching photos that indicate the damage suffered and valid proof of purchase.
The Crash Replacement service is applicable only in case of damages that compromise the functionality or safety of the bike. Sartobikes srl reserves the right to refuse this service, should it be noted that the damage has been caused intentionally or that it is purely aesthetic in nature.
The service is offered directly by Sartobikes Srl through the original dealer.
Date of purchase and relevant discount
In the previous 12 months 30%
From 13 and 24 months 20%
From 25 and 36 months 15%
This offer is valid only in the first three years from the date of purchase.
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